Motivational Management Overview
"I
have told you how to do that a hundred times"
It's
quicker to do it myself"
How
many times have you heard those statements - have
you made them yourself? If so read on:
Traditional
management models and management development
training do not meet the requirements of the
Hospitality, Tourism and Leisure industries.
Current management models are too
complicated, and the management development
training is aimed at pure managers rather than
managers with vocational skills.
These industries need to develop their own
industry specific management model, for two
reasons.
Firstly the key employees within this
sector – those who generate income by
interfacing with the customer – are the lowest
paid, often on the minimum wage. These employees
are expected to be great communicators and
ambassadors for the business, and so need to be
motivated.
The traditional hierarchical management
structure, based on greed and fear, does not do
this, so a new approach needs to be established
providing “Motivational
Management”.
Within this model the management role is to
support the team, enabling it to anticipate and
excel at surpassing customer expectations for both
the product and the service. The style of
management must be non-directive rather than
directive.
Secondly
promotion within the sector is based on technical
skills, and these technicians are rarely given the
opportunity to develop new management skills when
they are promoted into a position that gives them
responsibility over others.
Their only role model may well be their
previous line manager who may also lack the
necessary management skills to motivate the team.
This
leads to businesses trying to patch up their
deficiencies in management skills, by developing
“management speak” and trying to be a “one
minute manager”. These merely address the
symptoms of the disease, rather than providing a
cure.
The
new management model needs to be developed to meet
the requirements of the Hospitality, Tourism and
Leisure industries, it needs
to be holistic, straightforward, understandable
and industry specific.
It also needs to embrace the ethos of coaching as
this is the key to supporting management
change, and to motivation.
Coaching
to Success has developed the motivational
business model. Matching this
model will ensure that you achieve
what you want out of life, and that
your business supports your personal
aims. The new model is based on
years of practical experience, and has
been shown to be effective in every
business we have worked with.
Matching the new motivational
management model will ensure that your
business benefits from lower staff
turnover, higher morale, better
customer service, improved staff
productivity and a better bottom line.
The
Motivational Business Model must
achieve 5 Prime Aims to be effective
in motivating all employees, please
click on Prime Aim to get more
details:
1.
All
managers treat their area of
responsibility as their
own business, with business and
personal aims, which they share with their team.
2.
All employees know and understand what
is expected of them.
3.
All
employees have the skills and
abilities to deliver on those
expectations.
4.
All
employees are given feedback, and are supported
by the organisation to develop the capacity to meet
future expectations
5.
All employees have the opportunity to
discuss and contribute to
departmental, team and individual objectives.
The 5 Prime Aims are all process driven, and so are easy to understand and use,
however the Motivational Manager also needs to understand behaviour and be a
great communicator, so the second part of the toolkit you will need is Business
Coaching, which acts as non-directive support for all the management
processes.
For further information
contact us by email by clicking
here
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