The GROW Technique
We have discussed how coaching can help remove interference
and help people work to their potential. The GROW technique is the strongest
tool available to help you do this with your team. It is a guide to how
you manage a coaching session, which together with the Use
of Questions, will start you down the road to becoming a good Business
Coach.
Remember that good coaching is non-directive to match the
"Motivational Management" management style. This coaching
session is not a forum in which you tell your team member what to do, you have
to ask a series of questions in order to help the team member become aware of
the problem, recognise the impact on the business, and decide on the best option
to improve performance.
GROW is, as you may have guessed, an acronym and stands for:
G.
is for Goal. Imagine that you are holding a coaching session with a team member
who is under performing in one area. In this case the goal or objective
will be to improve performance in that area. You will guide the team
member to analyse their own performance and identify why they performed badly
(identify their interference).
R. This is
for reality or realistic. In this stage of the conversation you must help
the team member become totally aware of the interference, and the impact it has
on the business. By the end of this section the team member will have the
clearest understanding of the area of poor performance.
O. This is
for options. You ask the team member to identify the options they have
available to improve performance, this may take a series of questions to ensure
that they identify all the available options. You must help them make the
decision as to which is the best option. (You do not tell them!)
W. This is
for when or wrap-up. This final stage is for allowing the team member to
set themselves an action plan for achieving the option, and seeing if they need
any further coaching support during the process.
Until you actually partake in a coaching session either as a
coach, or as a coachee, it is difficult to imagine the strength of such a
conversation, and what can be achieved by the coach being totally
non-directive. Think of it in another way. Very few people are
capable of clear logical thought, let alone the ability to focus entirely on one
thing, excluding all other thoughts (interference) from their minds. If
you as a coach can assist your team member to achieve these two things, then
imagine how much help that could be - that is the strength of coaching.
To introduce Coaching into your business look at the Coaching
to Success Workshop: Business Coaching - You too can
become a coach.
Look at Downloadable
Training Programs associated with Coaching
For further information contact us by email by
clicking
here
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